Refund and Return Policy

Effective Date: February 17, 2025

At CutieMagicNie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward refund and return policy to make your shopping experience as smooth as possible.

Returns

We gladly accept returns within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  1. Condition of the Items: All returned items must be unused, unworn, and in their original packaging with all tags still attached.
  2. Proof of Purchase: A receipt or proof of purchase is required for all returns.
  3. Non-returnable Items: Certain items are non-returnable, including final sale items and items marked as “non-returnable” at checkout. For hygiene and safety reasons, we do not accept returns on certain products such as accessories or personal items.

How to Return an Item

  1. Contact Us: To initiate a return, please contact our customer service team at info@cutiemagicnie.com or call us at (716) 941-3152. Provide your order number and the reason for your return.
  2. Return Instructions: Once your return is approved, we will send you detailed instructions on how to return the item. You will be responsible for covering the return shipping costs unless the item was defective or you received the wrong product.

Refunds

After we receive and inspect the returned item, we will process your refund to the original payment method. Please note:

  1. Processing Time: Refunds may take 7-10 business days to process, depending on your bank or payment provider.
  2. Refund Amount: The refund will be for the purchase price of the returned item(s) only. Shipping costs are non-refundable, except in cases where the item was defective or we made an error in fulfilling your order.

Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend placing a new order for the desired item and returning the original one. This ensures you get your preferred item while we process your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@cutiemagicnie.com or call us at (716) 941-3152. We will provide a return shipping label for the item and ensure that a replacement is sent to you as quickly as possible.

How to Contact Us

If you have any questions or need assistance with your return, please reach out to us using the following:

Thank you for choosing CutieMagicNie. We are committed to providing you with a satisfying shopping experience, and we will do our best to make your return and refund process as easy as possible.

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