Refund and Returns Policy for CutieMagicNie

Effective Date: January 18, 2025

At CutieMagicNie, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund and returns process. Please review the following Refund and Returns Policy to understand the steps to take if you need to return an item or request a refund.

1. Returns Eligibility

We accept returns for most items within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:

  • Unworn, unused, and undamaged: The item must be in its original condition, unused, and with all tags and packaging intact.
  • Proof of Purchase: You must provide proof of purchase (e.g., order number, receipt, or email confirmation).
  • Non-refundable Items: Certain items are not eligible for returns, including:
    • Personalized or custom items
    • Final sale items
    • Perishable goods (e.g., food, beauty products)

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at info@cutiemagicnie.com with your order number and a brief description of the item(s) you would like to return.
  • Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions on how to return the item(s).
  • Return Shipping: You will be responsible for the return shipping costs, unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure the item is returned safely.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method. Please note the following:

  • Processing Time: Refunds typically take 5-7 business days to process after we receive the returned item.
  • Shipping Fees: Shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item).

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@cutiemagicnie.com or call (716) 941-3152. We will offer you a full refund or exchange and cover the return shipping costs. Please provide a photo of the damaged or defective item along with your order number to expedite the process.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Gift Cards
  • Personalized or custom products
  • Final sale items or clearance items
  • Items damaged due to misuse or wear and tear

7. International Returns

If you are returning an item from outside the United States, please contact us for specific instructions, as international returns may involve additional shipping costs and customs procedures. The customer is responsible for return shipping fees and any import duties or taxes.

8. Late Returns

If more than 30 days have passed since the delivery date, unfortunately, we cannot offer a refund or exchange.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about our return procedures.

10. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

CutieMagicNie
Email: info@cutiemagicnie.com
Phone: (716) 941-3152
Website: www.cutiemagicnie.com
Address: 9493 S Hill Rd, Boston, New York